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Welfare and Grants Advisor

We're looking for someone to join our Welfare and Therapeutic Services Team and help us to support those in the police family who need our help.

Welfare and Grants Advisor

We're looking for a Welfare and Grants advisor to join our Welfare and Therapeutic Services Team at Police Care UK.  Based out of our Woking office, the postholder will work in collaboration with our Trustees, staff and network of volunteer colleagues to ensure that those harmed because of their policing role, and their families, have somewhere to turn to when things get tough.

You'll be responsible for processing and assessing beneficiary needs, using our Case Management system to record, allocate and manage tasks to enable us to provide support to those harmed through their policing role.

The key details


Woking, Surrey.

Reports to

Head of Operations


£26,000 per annum

Hours and type

Full-time and part time available, permanent

Closing date

10th December 2021


17th December 2021, Woking


Every day the police find themselves in harm’s way protecting the public. Working independently of police and government, we make sure both serving and former colleagues who suffer harm, and their families, have someone to turn to when things get tough.

This means championing welfare that works and providing a confidential programme of practical, emotional, and financial support to police and their families. We understand modern policing and the impact this has. That’s why we identify and help fill gaps in care, provide support for those in need, and act as a lifeline for those who carry the physical and psychological scars of public service.

Together, we’re building a future where no-one suffering harm is left without help.

Our core values

  • CARING | Our approach is one built around understanding the difficult environment in which the police operate in. We demonstrate empathy, respect, and understanding in everything we do.
  • INDEPENDENT | We effectively support the service whilst being outside it. This means we can wholeheartedly champion the needs of our beneficiaries free from conflicts of interest.
  • OPEN | We share our expertise, experience, and resources with others because we understand that collaboration is the only way we can reduce the impact of harm on police and families.
  • RESPONSIBLE | We use our resources wisely to best support our mission, both now and in the future whilst upholding the highest ethical and professional standards possible.
  • INNOVATIVE | We constantly seek new ways to improve our working practices, support programmes, and welfare options to better support our beneficiaries so that they can recover and rebuild their lives for a brighter future.


The Welfare & Grants Advisor is a member of the Welfare and Therapeutic Services Team. The postholder will work in collaboration with our Trustees, staff and network of volunteer colleagues to ensure that those harmed because of their policing role, and their families, have somewhere to turn to when things get tough.

You will be responsible for assessing and prioritising beneficiary needs and providing practical help and advice, including case work; working holistically with people to address a variety of wellbeing needs. Acting as a first point of contact for new and existing beneficiaries, you will determine how the charity can best support beneficiaries across the UK through the provision of advice and guidance, including signposting and/or referring to other organisations and helping them access our  services as appropriate.

The aim of our service is not to solve all the issues that people are facing ourselves, but to work with them to overcome life’s challenges together and linking in with other activities or services that are best placed to help.

Job description

Role Purpose

  • To develop and help manage the charity’s relationships with beneficiaries, ensuring a consistent and high standard of service is provided across the UK
  • Using a person-centred, whole-life approach assess how we can best help our beneficiaries through our services, volunteer family and grants programmes, including making recommendations on the award of grants
  • Working closely with the Therapeutic services team to appropriately assess and guide beneficiaries to services in support of their mental wellbeing.
  • To research and give out accurate and up to date information, advice and guidance, signposting or referring to alternative sources of support as appropriate
  • Work with the Senior Volunteer Coordinator, and Regional Volunteer Coordinators on allocating and managing beneficiary tasks to volunteers, such as visits to aid welfare checks, referrals, grant applications, and peer support.
  • Work with the Senior Volunteer Coordinator, and Regional Volunteer Coordinators, to develop guidance and training materials for Volunteers and ensure adequate recruitment and training in support of our volunteers
  • Keep a case management system up to date with accurate and relevant information, in accordance with data protection and processing laws
  • Undertake all administrative work generated by the post, such as progress reports, scheduling, and filing

Hours of work

The hours of work are 35 hours per week, based at our Woking office. The core responsibilities and duties should be carried out during 9am – 5pm weekdays. We will consider part time applications.


This job description is neither exclusive nor exhaustive and the duties and responsibilities may vary from time-to-time in the light of changing circumstances and in consultation with the jobholder.

The jobholder will be required to work within the rules and regulations of the charity and accept the authority of the Chief Executive, who has discretion to delegate authority to the job-holder and to withdraw it.

Equal Opportunities Policy

The charity is committed to eliminating any discrimination and promoting diversity and equality of opportunity in all it does. The charity is committed to providing equal opportunities in employment and we will not unlawfully discriminate against job applicants, employees of the charity, volunteers, workers or contract workers on the grounds of their age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation

How to apply

Application is by email, with a CV and cover letter as ATTACHED DOCUMENTS, and sent to Recruitment@policecare.org.uk . Your submission should include how you meet the person specification, and demonstrate how you are able to fulfil the job description. This is the assessment criteria used.

Important dates

Closing date: 10th December 2021

Interviews: 17th December 2021

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