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Fundraising Officer

We're looking for a Fundraising Officer to join our team at Police Care UK.

Fundraising Officer

We're looking for an enthusiastic individual with excellent customer service skills to join our team as our Fundraising Officer and be the first point of contact for the Fundraising team at Police Care UK.

In this crucial role, you will support and help develop our fundraising activities with a focus on individual givers and community fundraisers, ensuring that their experience with Police Care UK is a positive one. You will nurture and develop relationships with supporters through effective communication, partnership working and stewardship. This hands on role will mean you will respond to enquiries, offer high levels of customer service, process donations, maintain accurate records and work across our community fundraising, philanthropy and individual giving functions.

The key details

Location

Woking, Surrey, with some flexibility.

Reports to

Fundraising Manager

Salary

£24,000-£26,000

Hours and type

Full-time, 35 hours a week.

Closing date

12th August 2022

Background

Police Care UK traces its roots back to 1926 and is the new name for the merged charities Police Dependants’ Trust and the National Police Fund. Our mission is to reduce the impact of harm on police and their families.

Operating from our office in Woking, Surrey, the charity has been going through a period of change which has seen us transform from a traditional benevolent role to one acknowledged as a leader in the blue light sector. We work throughout the UK at the strategic, local, and family level to deliver ground- breaking research and programmes to help our police cope with the traumatic scenes they are exposed to, individual projects in police forces to help improve wellbeing and a confidential programme of practical, emotional, and financial support to serving and veteran officers, staff and their families who carry the physical and psychological scars of public service.

Our core values

  • CARING | Our approach is one built around understanding the difficult environment in which the police operate in. We demonstrate empathy, respect, and understanding in everything we do.
  • INDEPENDENT | We effectively support the service whilst being outside it. This means we can wholeheartedly champion the needs of our beneficiaries free from conflicts of interest.
  • OPEN | We share our expertise, experience, and resources with others because we understand that collaboration is the only way we can reduce the impact of harm on police and families.
  • RESPONSIBLE | We use our resources wisely to best support our mission, both now and in the future whilst upholding the highest ethical and professional standards possible.
  • INNOVATIVE | We constantly seek new ways to improve our working practices, support programmes, and welfare options to better support our beneficiaries so that they can recover and rebuild their lives for a brighter future.

Context

The Fundraising Officer will be the first point of contact for the Fundraising team at Police Care UK. In this crucial role, you will support and help develop our fundraising activities with a focus on individual givers and community fundraisers, ensuring that their experience with Police Care UK is a positive one. You will nurture and develop relationships with supporters through effective communication, partnership working and stewardship. This hands on role will mean you will respond to enquiries, offer high levels of customer service, process donations, maintain accurate records and work across our community fundraising, philanthropy and individual giving functions.

 

Job description

Fundraising

  • Develop fundraising appeals and materials suitable for different target groups including copy generation, image selection, design and layouts, proofing of concepts and development of print specifications.
  • Operational use of digital fundraising and social media to attract, recruit and retain community fundraisers and individual givers
  • Support the organising of events for Police Care UK, collating lists, disseminating joining instructions, managing attendance and participant requirements.

Supporter care

  • Ensure that all our fundraisers, supporters and event attendees receive an excellent standard of customer care and feel that their contribution is recognised, valued and actively acknowledged to encourage and develop long term relationships.
  • Communicate with regular donors who have reached an anniversary or have changed their donations.
  • At all times, maintain confidentiality and adhere to the UK General Data Protection Regulations (UK GDPR) and other relevant legislation

Database and donation processing

  • Process one-off and regular donations from both online and offline sources, ensuring procedures are followed and information is recorded promptly in line with the Charity’s policies and procedures.
  • Ensure our data is kept accurate and up to date by recording changes including mailing preferences, address details and financial information of supporters.
  • Carry out data selections for internal and external campaigns, recording contact histories, campaign links, source codes, update mailing lists and recording bulk communications (e.g., e-newsletters).

Administration and support

  • General fundraising/ administration duties (post, phone, email, social media) as and when required to ensure the smooth running of the department including assisting other team projects when they arise
  • Continuously aim to improve the efficiency of administration processes necessary for the smooth running of the team

Development

  • The post holder will be encouraged to develop their fundraising skills through experience on the job, undertaking relevant training and take an active role in personal development

Person specification

Essential Skills, Knowledge & Experience

  • Excellent customer service skills
  • A level of creativity and problem solving.
  • Strong interpersonal and communication skills – both written and oral.
  • Good organisational skills.
  • High level of numeracy.
  • Positive IT literacy.
  • Ability to prioritise work and respond to supporters in a timely way
  • Ability to work flexibly on own initiative and as part of a team, supporting fellow team members
  • Strong attention to detail and high levels of accuracy.
  • 1 year’s minimum experience of fundraising or marketing practice, including the use of customer/donor databases.
  • Experience of communicating with a wide range of individuals and organisations across a variety of channels both online and offline
  • Good knowledge of customer/donor databases.
  • Good working knowledge of Microsoft Office (Word, Excel and Outlook)

Desirable

  • Good analytical skills with experience managing data
  • Experience of working in a charity environment
  • Some knowledge of fundraising and income generation
  • Understanding of issues affecting police and their families
  • A full driving licence and access to a car for business use
  • Willingness to learn and undertake opportunities for personal development where required

 

Qualifications & Professional Memberships

Essential

  • A good general level of education including GSCE English and Maths

Desirable

  • Certificate/Diploma in marketing or fundraising.
  • Evidence of CPD in a marketing or fundraising role.

Hours of work

The basic hours of work are 35 hours per week. Additional hours, notified in advance, will occasionally be required to support specific events at certain times of the year. There may also be a need to travel occasionally for events and meetings, including overnight stays where necessary. TOIL must be logged and approved in advance and will be given back using the organisations leave policy. All expenses incurred whilst working will be reimbursed in accordance with charity policies.

Generous employment package

  • 28 days annual leave, plus bank holidays
  • 6% pension contribution (after probation period)
  • Death in service benefit, 3 x salary
  • Employee Assistance Programme
  • Wellbeing support programme
  • Enhanced sick pay

Limitations

This job description is neither exclusive, nor exhaustive and duties required may vary from time to time in the light of changing circumstances and in consultation with the job holder.

The job holder will be required to work within the rules and regulations of the charity and accept the authority of the Chief Executive, who has discretion to delegate authority to the job holder, and to withdraw it.

Equal Opportunities Policy

Police Care UK is committed to eliminating any discrimination and promoting diversity and equality of opportunity in all it does. We provide equal opportunities in employment and we will not unlawfully discriminate against job applicants, employees of the charity, volunteers, workers or contract workers on the grounds of their age, class, disability, gender identity, marital status, pregnancy or maternity, race (which includes colour, nationality and ethnic or national origins), religion, belief, sexual orientation, or class. We particularly encourage applications from those with diverse backgrounds.

How to apply

Application is by email, with a CV and cover letter as ATTACHED DOCUMENTS, and sent to Recruitment@policecare.org.uk . Your submission should include how you meet the person specification, and demonstrate how you are able to fulfil the job description. This is the assessment criteria used.

Important dates

Closing date: 12th August 2022

Interviews: TBC

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