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Communications Officer

We're looking for a Communications Officer to join our team at Police Care UK.

Communications Officer

We're looking for an enthusiastic individual with excellent customer service skills to join our team as our Communications Officer at Police Care UK.

The communications team is the guardian of the Police Care UK brand and supports; welfare, volunteering and fundraising functions. The aim to raise the profile of the charity by delivering high quality marketing and digital communications across specified areas of the charity’s work.

This position reports to the Communications Manager and is part of the Fundraising and Communications department.

The key details

Location

Woking, Surrey

Reports to

Communications Manager

Salary

£24,000-£26,000

Hours and type

Full-time, 35 hours a week.

Closing date

12th August 2022

Background

Police Care UK traces its roots back to 1926 and is the new name for the merged charities Police Dependants’ Trust and the National Police Fund. Our mission is to reduce the impact of harm on police and their families.

Operating from our office in Woking, Surrey, the charity has been going through a period of change which has seen us transform from a traditional benevolent role to one acknowledged as a leader in the blue light sector. We work throughout the UK at the strategic, local, and family level to deliver ground- breaking research and programmes to help our police cope with the traumatic scenes they are exposed to, individual projects in police forces to help improve wellbeing and a confidential programme of practical, emotional, and financial support to serving and veteran officers, staff and their families who carry the physical and psychological scars of public service.

Our core values

  • CARING | Our approach is one built around understanding the difficult environment in which the police operate in. We demonstrate empathy, respect, and understanding in everything we do.
  • INDEPENDENT | We effectively support the service whilst being outside it. This means we can wholeheartedly champion the needs of our beneficiaries free from conflicts of interest.
  • OPEN | We share our expertise, experience, and resources with others because we understand that collaboration is the only way we can reduce the impact of harm on police and families.
  • RESPONSIBLE | We use our resources wisely to best support our mission, both now and in the future whilst upholding the highest ethical and professional standards possible.
  • INNOVATIVE | We constantly seek new ways to improve our working practices, support programmes, and welfare options to better support our beneficiaries so that they can recover and rebuild their lives for a brighter future.

Context

Police Care UK is a national charity in supporting the police community, who have suffered harm in their role, serving the public.

The communications team is the guardian of the Police Care UK brand and supports; welfare, volunteering and fundraising functions. The aim to raise the profile of the charity by delivering high quality marketing and digital communications across specified areas of the charity’s work.

This position reports to the Communications Manager and is part of the Fundraising and Communications department.

Job description

Key responsibilities

  • Support the planning and deliver of communications strategies and campaigns to enhance Police Care UK’s brand image and voice.
  • Coordinate of our digital content across available channels (web and social media) ensuring high quality, consistent, informative and interesting content is distributed to our audiences using the right platforms.
  • Liaise with agencies, freelancers, copywriters, contributors and suppliers, as required, to maintain the flow of content, collateral and resources as required and support the production and management of materials and digital products.
  • Support the Communications Manager with planning and delivery of all internal and external communications, including collating and curating interesting material for distribution in newsletters.
  • Strengthen the communications function with the management of the external brand identity and image.
  • Be the first point of contact for enquiries and media requests, via email and social media channels.
  • Support the management of the website, including regular updates and performance monitoring.
  • Aid with the recording of monthly, quarterly and annual reporting and monitoring of all activity across Communications and Engagement.
  • Work with the Engagement Officer to support the requirements for events including event attendance and support with marketing materials for forces.
  • Creating and maintaining relationship with the media and support with press releases and news updates.
  • Provide administrative support to the Communications team.
  • Coordination of merchandise and promotional stock and marketing materials. 

Person specification

Essential Skills, Knowledge & Experience

  • Experience of high impact writing, editing copy and selecting images.
  • Experience of social media and email marketing.
  • A working knowledge of CRM / database systems.
  • Understanding of managing projects.
  • Outstanding written communication skills.
  • An understanding of social media and media relations.
  • Creative and innovative, with a strong idea of what makes something engaging and noteworthy.
  • Ability to plan work, solve problems and meet deadlines.
  • Good interpersonal skills. and communication skills
  • A high level of content writing and proof-reading
  • Flexible and able to reorganise and reprioritise work at short notice, using own judgement
  • Effective interpersonal and influencing skills with a diplomatic and tactful manner
  • Able to work under pressure and manage multiple deadlines.
  • Attention to detail and accuracy.
  • Passion and proclivity for writing
  • Proactive attitude
  • Desire to succeed.
  • Strong attention to detail and high levels of accuracy
  • Excellent organisation skills
  • Ability to multitask
  • Be self-motivated and ability to flexibly on own initiative or as part of a team.
  • Ability to work under pressure and be resilient.
  • Positive, proactive approach to work and a good team player

Desirable

  • Experience of communications, ideally in the not for profit sector.
  • Success generating media coverage and/or support through print or multi-channel campaigns
  • Knowledge and experience of the charity and/or emergency services sectors.
  • Delivering internal communications.
  • Organising and delivering events
  • Knowledge of website structuring and optimisation
  • Knowledge of design packages
  • Good presentation skills.
  • Keen interest and strong desire in keeping up to date with the latest news and developments.
  • Understanding of the issues affecting police and
  • Proficiency in MS Office management software and design software such as Photoshop and InDesign.
  • Calm and assured manner in dealing with challenging enquiries
  • Able to build rapport with media contacts, staff, volunteers, supporters and the general public
  • Valid full driving licence.
  • Willingness to learn and undertake opportunities for personal and professional development where required.

Qualifications & Professional Memberships

Essential

  • College level qualifications

Desirable

  • Educated to degree level standard or equivalent experience, preferably in marketing, communications and/or a related subject
  • Membership of a relevant professional bodies.

Hours of work

The basic hours of work are 35 hours per week. Additional hours, notified in advance, will occasionally be required to support specific events at certain times of the year. There may also be a need to travel occasionally for events and meetings, including overnight stays where necessary. TOIL must be logged and approved in advance and will be given back using the organisations leave policy. All expenses incurred whilst working will be reimbursed in accordance with charity policies.

Generous employment package

  • 28 days annual leave, plus bank holidays
  • 6% pension contribution (after probation period)
  • Death in service benefit, 3 x salary
  • Employee Assistance Programme
  • Wellbeing support programme
  • Enhanced sick pay

Limitations

This job description is neither exclusive, nor exhaustive and duties required may vary from time to time in the light of changing circumstances and in consultation with the job holder.

The job holder will be required to work within the rules and regulations of the charity and accept the authority of the Chief Executive, who has discretion to delegate authority to the job holder, and to withdraw it.

Equal Opportunities Policy

Police Care UK is committed to eliminating any discrimination and promoting diversity and equality of opportunity in all it does. We provide equal opportunities in employment and we will not unlawfully discriminate against job applicants, employees of the charity, volunteers, workers or contract workers on the grounds of their age, class, disability, gender identity, marital status, pregnancy or maternity, race (which includes colour, nationality and ethnic or national origins), religion, belief, sexual orientation, or class. We particularly encourage applications from those with diverse backgrounds.

How to apply

Application is by email, with a CV and cover letter as ATTACHED DOCUMENTS, and sent to Recruitment@policecare.org.uk . Your submission should include how you meet the person specification, and demonstrate how you are able to fulfil the job description. This is the assessment criteria used.

Important dates

Closing date: 12th August 2022

Interviews: TBC

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